Privacy Policy

Last Updated June 17, 2024

Seven Seventeen Credit Union, a member-owned financial institution, is committed to providing you with competitive products and services to meet your financial needs and help you reach your goals. We are equally committed to protecting the online privacy of our members. This policy addresses the online privacy policy and practices of Seven Seventeen Credit Union and its partners covering the online collection, use and disclosure of information collected from visitors to our online interfaces including but not limited to our websites, mobile applications, online account opening system, online banking platform and 7 17 branded social media sites or pages, as well as any interactions you may have while viewing content provided through one of our digital advertising campaigns.

Please also refer to our general Privacy Notice (www.717cu.com/privacypolicy) for additional information regarding other general privacy practices, your privacy rights and the types of personal information we collect and share as we conduct business of the Credit Union. In addition, you may be subject to other contractual terms in accordance with products you select and their related service agreements.

If you are a California resident, you may have rights under the California Consumer Privacy Act. Click here to learn more.

Information We Collect Online
Seven Seventeen Credit Union may collect information about you when you browse our sites, use our digital services, or when entering data into an application for new products or services. We may collect information about your computer or device, Internet browser, pages you visited within our site(s), and information you provide voluntarily, such as your zip code or survey responses. It is possible to browse our site without actively submitting any personally identifiable information. Certain transactions and applications will require personally identifiable information.

Non-Personally Identifiable Information We Collect Online
You can browse anonymously on our sites. Our sites do not require visitors to provide personal information of any kind. Our web servers collect the IP addresses of visitors. This information is aggregated to measure the number of visits, average time spent on the site(s), pages viewed, etc. This information is used to improve the content of the sites to better serve our members. Google Analytics Demographics has been enabled for the sites in order to provide more relevant and useful information to our current and potential members.

Subsequently, there is information about your device hardware and software that is automatically collected. This information can include: your IP address, browser type, domain names, internet service provider (ISP), device registration location, your unique device identifier, the pages you view on our site(s), operating system, access times and referring website addresses. To prevent any Google Analytics data collection, users can install a Google Analytics Opt-out Browser Add-on.

Personally Identifiable Information We Collect Online
Through your use of our sites and services, we may collect personally identifiable information that you voluntarily provide to us. If you wish to receive information from us, you may be asked to provide personal information and certain transactions and applications will require personally identifiable information. Once you sign in or begin completing an application or form, you are no longer anonymous because we need to identify you to provide those services.

Personal information that you provide may include your name, mailing address, email address, phone number (home and/or mobile number), account number and user name and password. We may collect limited location information, for example to help you find a branch or ATM location when requested by you within our mobile app. Location information will not be collected when the mobile app is not in use. We may also collect other financial information such as check images, to process your transactions and payment card information, social security numbers and driver’s licenses (or comparable) when you provide such information while using our online services and where we believe it is reasonably required for ordinary business purposes.

Once you provide personally identifiable information on our sites, we can also identify previously anonymous data related to your current and future visits, such as number of visits, web pages viewed, etc. unless you modify your cookie settings.

How We Use Your Personally Identifiable Information
We use the personally identifiable information we collect for things such as:

• Providing services to you;
• Processing applications for products and services and performing transactions:
• Processing employment applications;
• Verifying your identity (such as when you access your account information);
• Preventing fraud and enhancing the security of your account or our online services;
• Responding to your requests and communicating with you;
• Sending information on our products and services that could be of interest to you;
• Operating, evaluating and improving our business and sites (including developing new products and services; improving existing products and services; performing data analytics; and performing accounting, auditing and other internal functions);
• Complying with and enforcing applicable legal requirements, relevant industry standards, contractual obligations and our policies;
• For any other purposes that we may specifically disclose at the time you provide or we collect your information.

Information We Share
We do not disclose personally identifiable information that is collected about you, or users of our website and electronic services, to affiliates or unaffiliated third parties except as permitted by law, to respond to your requests, to process applications and transactions, and to verify your identity.

We may share anonymous or aggregated information with third parties to help deliver products, services, and content that are better tailored to the users of our online services and for other purposes.

Please refer to our general Privacy Notice (www.717cu.com/privacypolicy) about the parties who receive personal and sometimes nonpublic information from us as we conduct business of the Credit Union.

How We Collect Information Online
Internet technology is constantly changing and we are always working to make your online experience the best available. Various tools and techniques are used to gather and analyze website visits and sessions.

Some areas of Seven Seventeen’s sites may use "cookies". A cookie is a file that is stored directly on your computer, smartphone or other internet access device that allows the servers to log the pages you use to determine if you have visited the site before. It also stores your preferences and other information to save you time by eliminating the need to repeatedly enter the same information and to display your personalized content. This information is used to provide certain website features during your visit.

When you visit our sites, we may use cookies and information gathered through their use to personalize your experience with us based on the products, services and other interactions you have with us. Cookies also help us protect you when you conduct business online. They are common on websites and do not harm your computer. Cookies do NOT transmit any personal information about you.

The browsers of most computers, smartphones and other internet access devices are set to accept cookies. You can refuse to accept these cookies through your browser settings. You will need to manage your cookie settings for each device and browser you use. If you choose to reject cookies, you may not be able to use the full functionality of our sites. For example, if we are not able to recognize your device, you may need to complete a Multi-Factor Authentication (MFA) process each time you log on to Online or Mobile Banking. You also may not receive customized advertising or other offers from us that may be relevant to your interests and needs.

In addition to using cookies, we may also use similar technologies to track users’ interactions with our sites. Some of these technologies include web beacons, pixel tags, clear GIFs or similar tools.

Heat mapping and session recording
Heat mapping services are used to display the areas of a page where Users most frequently move the mouse or click. This shows where the points of interest are. These services make it possible to monitor and analyze web traffic and keep track of User behavior. Some of these services may record sessions and make them available for later visual playback.

Mouseflow is a session recording and heat mapping service that collects information about the browser (type, version, screen size, etc.), basic information about the user (language, time zone), and data containing mouse movements, clicks, scroll events. No personal data is ever sent or shared between websites. Our website uses Mouseflow, a third-party analytics tool, to track page content and click/touch, movement, and scroll activity. You can opt-out at http://mouseflow.com/opt-out.

Interest-Based Advertising
Seven Seventeen Credit Union and its partners may collect personally identifiable information about your online activities over time and across different web sites when you use our sites. Some of the advertisements that click-through to our sites and/or may be on our sites contain cookies that allow for the monitoring of your response to these advertisements (sometimes referred to as interest-based advertisements). Our advertisements may also appear on other websites that use the same advertising service providers as us. These advertising service providers may use your browsing history across websites to choose which advertisements to display to you.

If you do not wish to have us and/or our third-party advertising service providers know which advertisements and subsequent websites you have viewed, you may opt-out at AboutAds (www.aboutads.info/choices/ established by the Digital Advertising Alliance). The Digital Advertising Alliance (www.aboutads.info/) website contains important information on cookies, behavioral advertising, and what opting out will and will not do and choices you can make regarding interest-based advertisements.

Please note: opting out of behavioral advertising will not stop you from receiving advertisements. You will still see the same number of advertisements as before, but they may not be as relevant to you. If you use other Computers or browsers and want to opt out of interest based advertisements, you will need to repeat this process for each Computer or browser. If you delete your Cookies and want to continue to be opted out of interest based advertisements you will have to repeat this opt-out process.

Our sites may use Google AdWords or Facebook remarketing services to advertise online. This uses a cookie to collect non-personal information to inform, optimize, and serve ads based on someone's past visits to our sites. Visitors may see online ads for our services on Google, Facebook or third-party websites. Any data collected will be used in accordance with our own privacy policy, as well as Google & Facebook privacy policies.

Users can opt-out of remarketing by visiting the following links: Google | Facebook

Online Planning Tools
Planning tools, information and interactive calculators are made available to you as self-help tools for your independent use. We do not currently store information that you enter into one of these planning tools or calculators. We cannot and do not guarantee their accuracy or their applicability to your circumstances.

Links to Other Third-Party Websites
Seven Seventeen Credit Union provides links to other websites for convenience and informational purposes only. Users should be aware that when you select a link on our sites to an external website, you are leaving Seven Seventeen’s site. You will see a disclosure on our site that alerts you when you are leaving our website. Seven Seventeen does not own or operate the linked websites and is not responsible for the content of the websites. Seven Seventeen does not make any guarantees or endorsements of products that may be available on the linked websites. Seven Seventeen does not represent either you or the other party if you enter into a transaction on the websites. Privacy and security policies may differ from those practiced by Seven Seventeen.

Social Media
You may also find additional information on our products and services through our social media sites such as Facebook, Twitter, LinkedIn, YouTube and App Stores. Please keep in mind that any information you share is visible to all participants on these social media sites and you should never post any sensitive personal information (such as account number or social security number). Please carefully review the Terms of Use and Privacy Policy on these social media sites as they may be different than our own policies.

Protecting Children's Privacy Online
We respect the privacy of children and comply with the practices under the Children's Online Privacy Protection Act. From our Web sites, we do not knowingly collect or use personal information from children under 13 years of age.

Chat
Seven Seventeen Credit Union may make an interactive online chat (“Chat”) service available to you. The Credit Union makes no warranty that the Chat service will be available at any particular time or be free of fault or error.

If you are under the age of 13 years old and invited to use the Chat service, you must not use the Chat service and you must leave the site.

During your use of the Chat service, you may interact with a bot, chatbot, virtual assistant, virtual concierge, or other non-human (each, a “Chatbot”). We will disclose the use of the Chatbot to the extent required by applicable law. When engaging with us through use of the Chat service, be advised that chats will be monitored and retained. We may use communication information based on our business need to receive and act upon your feedback or issues and for training purposes.

The Chat service is provided as a convenience. Participating in the Chat service does not constitute consent by you or us to use electronic records and signatures as a substitute for written documents. Any personal information shared with us when using the Chat service shall be subject to the applicable privacy-related policies and notices described within this document. Chat messages are not encrypted. Do not send sensitive information such as account numbers, social security numbers, etc. via the chat. Seven Seventeen Credit Union will never ask that you send us sensitive information via the chat platform.

You will not use the Chat service to send any abusive, defamatory, dishonest, or obscene message, and doing so may result in termination of the Chat services session and membership with Seven Seventeen Credit Union, if applicable.

Email Communications
When you choose to provide Seven Seventeen Credit Union with an email address as an accepted communication channel, you are consenting to Seven Seventeen Credit Union occasionally emailing you about products, services and information that may be of interest to you. We will never ask you to provide or confirm any account or personal information through email unless a secure link is established for that purpose.

Under various Federal and State laws and regulations, members may choose to opt-out of receiving promotional emails from Seven Seventeen Credit Union by clicking on the "unsubscribe" link located in the emailed communication. It may take 30 days to process your unsubscribe request. Please note that this does not unsubscribe you from receiving important notifications regarding your current accounts via email. This also does not stop any alerts or notifications that you may have set up for your accounts.

Please be aware that email is not a secure form of communication and there may be a loss of confidentiality when emailing personal information. Please do not send your account number, social security number, PIN number, Login IDs or passwords through email unless a secure link is established for that purpose.

Online Security Practices
At Seven Seventeen Credit Union, the privacy of our members is a high priority. Any confidential information provided to us through our sites or during the normal course of business will remain confidential and be used solely by the credit union and its affiliates. Personal data will not be sold or given to any unaffiliated third party for their independent use, unless required by law. Seven Seventeen will protect the personal information of its members by maintaining strong security controls to ensure that member information in our files, on computers and on the Internet are protected both online and off-line. We utilize data encryption to guard against unauthorized access to personal records and to help ensure the accuracy of communications and transactions. Seven Seventeen will partner only with businesses that follow strict confidentiality requirements and offer products designed to enhance the well-being of our members.

Our systems use cutting-edge technology security features to protect you and your financial information. This technology includes SSL/TLS encryption and enhanced Multi-Factor Authentication (MFA). For more information on the security of our banking systems, please visit the links below.

Online Banking (www.717cu.com/onlinebanking)
Mobile Banking (www.717cu.com/mobilebanking)
Mobile Banking App (www.717cu.com/mobileapp)

You play a critical role in protecting your information. For best practices and safety tips regarding your electronic banking and communications, please visit www.717cu.com/bestpractices.

Updates to Our Online Privacy Notice
From time to time, we may change this policy. The effective date of this policy, as indicated above, reflects the last time this policy was revised. Any changes to this policy will become effective when we post the revised policy on our website. Your use of the website following these changes means that you accept the revised policy.

Seven Seventeen Credit Union
3181 Larchmont Ave., NE, Warren, OH 44483
800-775-7741
www.717cu.com

Last Updated March 31, 2023

Facts
WHAT DOES SEVEN SEVENTEEN CREDIT UNION DO WITH YOUR PERSONAL INFORMATION FROM THE 7 17 CU MOBILE BANKING APP

Why?
The 7 17 CU Mobile Banking App requests access to information stored on your device such as location, camera, contacts, or other features you are enrolled in to enrich and simplify your own user experience and improve our services, as well as provide additional security to protect your account.

It is important for you to understand that:

• Before granting access to this information, you will be prompted to give the 7 17 CU Mobile Banking App that permission.
• If you do not wish to grant that permission, you may decline.
• If you later change your mind, those permissions can be updated in your device's settings.

What?
Some examples of information the 7 17 CU Mobile Banking App will request access to are:

• Biometric
• Camera
• Contacts
• Location

How?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

The 7 17 CU Mobile Banking App information is retained in accordance with state and federal record retention laws. Please contact us to determine specific timeframes for your personal stored information and if that information may be deleted.

All financial companies need to share members' personal information to run their everyday business. On our website, we list the reasons financial companies can share their members' personal information; the reasons Seven Seventeen Credit Union, Inc. chooses to share; and whether you can limit this sharing.

Questions?
Please contact Seven Seventeen Credit Union at 800-775-7741 regarding questions about the information included in this 7 17 CU Mobile Banking App Privacy Policy or questions about the 7 17 CU Mobile Banking App.

Request to Know or Delete - paper form
Request to Know or Delete - online form

Last Reviewed: January 1, 2024
Last Updated: January 1, 2022

7 17 Credit Union (“7 17” or “Credit Union”), a member-owned financial institution, is committed to providing you with competitive products and services to meet your financial needs and help you reach your goals. We are equally committed to protecting the privacy of our members.

This notice explains how we collect, use, and disclose personal information about California residents. It supplements 7 17 Credit Union’s Privacy Notice and Online Privacy Notice by providing you with information about your rights under the California Consumer Privacy Act (CCPA). Please refer to our general Privacy Notice (www.717cu.com/privacypolicy) for additional information regarding other general privacy practices, your privacy rights and the types of personal information we collect and share as we conduct business of the Credit Union.

Details about Personal Information Collected
We may have collected the following Categories of personal information within the last twelve (12) months:

We may collect personal information from the following Sources:

• Directly from you
• From your devices, such as when you visit our websites, online and mobile applications
• Other individuals, such as your authorized agent, guardian or attorney-in-fact
• Service Providers or vendors who provide services on behalf of 7 17 Credit Union
• Affiliates
• Joint marketing partners
• Government entities and public record sources
• Other third parties you may consent to during an application such as employers and financial institutions
• Credit reporting agencies
• Consumer data resellers
• Social networks

We may collect or disclose personal information for one or more of the following Business or Commercial Purposes:

• To create, maintain, customize, and secure your relationship with us.
• To verify the identity of the person conducting the account transaction or inquiry with us or our service providers.
• To process your requests, inquiries, applications, transactions, and payments.
• To fulfill a request for which the information was provided. For example, if you share your name and contact information to request a payment quote, apply for membership or a product, or ask a question about our products or services, we will use that personal information to respond to the inquiry.
• To provide, develop, support, evaluate, improve and personalize your experience on our website, mobile applications, products, and services.
• To personalize your online experience and to deliver content, product and service offerings relevant to your interests, including targeted offers and ads through our website, third-party sites, and by email or text message.
• To prevent fraud and help maintain the safety, security, and integrity of our website, products and services, databases, other technology assets, and business.
• For testing, research, analysis, data analytics, and product development, including to develop and improve our website, products, and services.
• To perform accounting, auditing and other internal functions.
• To comply with and enforce legal and regulatory requirements, contractual obligations, and our policies.
• To respond to law enforcement requests as required by applicable law, court order, or governmental regulations or guidance.
• For any other purposes that we may specifically disclose at the time you provide or we collect your information.

Disclosure of Personal Information
In the preceding 12 months, we have disclosed consumer personal information to Service Providers and the following categories of third parties in order to carry out specific business or commercial purposes as described herein:

• Vendors who provide services on 7 17’s behalf
• Professional services organizations, such as auditors and law firms
• Business partners
• Data analytics providers
• Government entities
• Credit and other consumer reporting agencies
• Other entities at your request

Sale of Personal Information
7 17 Credit Union has not sold any personal information to third parties in the preceding 12 months, including the personal information of minors under 16 years of age. In addition, we do not and will not sell personal information regardless of age, therefore we do not offer members the ability to opt-out of the sale of such information.

Right to Know About Personal Information Collected, Disclosed, or Sold
You have the right to request that 7 17 Credit Union disclose what personal information it collects, uses, discloses, and sells.

Right to Request the Deletion of Personal Information
You have the right to request the deletion of personal information unless it is necessary for the Credit Union or its service providers to:

• Complete the transaction for which the information was collected.
• Provide a product or service you have requested or reasonably anticipated within the context of 7 17’s ongoing relationship with you.
• Fulfill a contract between 7 17 and you.
• Detect security incidents; protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.
• Debug or identify and repair errors.
• Comply with a legal obligation.
• Otherwise use your information internally, in a lawful manner that is compatible with the context in which you provided the information.

Exercising Your Right to Know or Delete Personal Information
We require you to complete a Request to Know or Delete form that will provide us with the appropriate information to fulfill your request. We provide three options to obtain this form:

Option 1) Submit a request by sending an email to: [email protected]. The form will be sent to you by email unless you provide a mailing address and instructions to send the form by mail.
Option 2) Call our Teleservices department at 800-775-7741 to request a paper form be mailed to you.
Option 3) Visit www.717cu.com, click on the privacy policy link and follow the instructions to complete and submit an online Request to Know or Delete form.

You will be asked to provide information which may include your name, account number, date of birth, address, phone number, the last 4 of your Social Security Number and/or a copy of an unexpired, government issued identification. We will use the identifying information you provide to attempt to verify your identity. At our discretion, we may require the form to be notarized, and we may use a third-party provider to assist in verification. If we are not able to verify the request is legitimate, or the requestors identity, we will not fulfill the request.

Authorized Agent
Only you, or an authorized agent, may make verifiable requests related to your personal information. You or your authorized agent are limited to two requests within a 12-month period.

An authorized agent is any person or legal entity registered with the California Secretary of State that you have authorized on your behalf. If we receive a request through your authorized agent, we may require:

1. Submission of a written and notarized document signed by you with your permission for the authorized agent to submit a verifiable request on your behalf and require the authorized agent to verify its own identity to us; or
2. You to directly verify with us that you have provided the authorized agent to submit the request.
3. We will not require either of the above if your authorized agent provides a copy of a power of attorney pursuant to California Probate Code sections 4000 to 4465 and we are able to verify the authorized agent’s identity.
4. We will deny a request from an agent that does not submit proof that they have been authorized by you to act on your behalf and cannot verify their own identity to us.

Right to Non-Discrimination for the Exercise of CCPA Rights
You have the right not to be discriminated against for exercising any of your rights under the CCPA.

Responding to Requests
7 17 will acknowledge receipt of the request within 10 business days of its receipt and respond to a verifiable consumer request within 45 calendar days of its receipt. If 7 17 requires more time, we will inform you or your authorized agent of the reason and extension period in writing. If you have an account with 7 17, the credit union will deliver a written response to the address on your account. If you do not have an account, the response will be delivered by mail or electronically, at your option. Any disclosure of information 7 17 provides will only cover the 12-month period preceding the verifiable consumer request's receipt. The response will also explain the reasons 7 17 cannot comply with a request, if applicable.

Contact for More Information
If you have any questions regarding our privacy policies, our CCPA Privacy Notice, the ways in which we collect, use, and disclose your personal information, or how to exercise your rights under the CCPA, please contact us at:

Email: [email protected]

Phone: 800-775-7741

Mail: Attn: Compliance Dept.
7 17 Credit Union
3181 Larchmont Ave NE
Warren, OH 44483