eStatements FAQs

Your internet browser must support 128-bit encryption and since we recommend enrolling/viewing your eStatements in NetWorth24 (NW24), please review our browser requirements.

To view eStatements, you will need to use a browser that is capable of displaying a PDF document.  Most modern browsers have this functionality built in.  If yours does not, you will need Acrobat Reader to help your browser to display PDFs.  Please consult your browser documentation or go to the internet and search “how to display PDFs in your browser.” 

Enable 3rd party cookies

• FireFox:  Select the 3 vertical lines located in upper right corner - Options - Privacy & Security - Be sure the box is ‘unchecked’ next to Cookies.
• Safari:  Click on Settings – Safari – Go to Privacy & Security Section – Toggle off “Prevent Cross-Site Tracking” and “Block All Cookies” settings.

Enrolling in eStatements in Online Banking

To get started, log in to your online banking and select ‘eStatements and Other Services.’  From there, select ‘eStatements’.

Enrolling in eStatements in our Mobile App

Simply log in to your app and click on the ‘More’ tab at the bottom of your screen.  From there, you will select ‘eStatements’.

Yes. Enrolling and viewing eStatements in NetWorth24 whether on your computer or your mobile device is easier and provides access to many online functions with one set of credentials.

Account eStatements can be available as early as the first of the month, but should be available no later than three to four business days after the end of the month.  If your checking account has activity, you will receive a monthly statement.  Otherwise, you will receive a quarterly statement.

Visa eStatements include all transactions from the 19th of the previous month through the 18th of each month.  These eStatements can be available as early as the 19th of the month, but should be available no later than three to four business days after the 18th.

You will receive an email notification whenever a new statement is available for viewing, unless you have opted out of receiving this notification.

No, you may opt out of these notifications.  See instructions below:

• In Online Banking - eStatements & Other Services - Settings - Notification Opt-in/Opt-out
• In the Mobile App - More - eStatements - More - Settings - Notification Opt-in/Opt-out

To print your eStatements from your browser, you will need to have print capability.  If your browser doesn’t support this functionality, you can save the document to your device and print from there.

• Member account eStatements         36 months
• Visa/HELOC eStatements                   36 months
• Tax Forms                                                3 years

No.  eStatements are enrolled by product.

NOTE:  Once you enroll in Visa eStatements all future HELOC (Home Equity Line of Credit) or other Visa accounts under your member number will automatically be enrolled eStatements.

Follow these instructions:

• In Online Banking - My Settings - Click Edit next to Primary Email
• In the Mobile app - More - Settings - My Setting - Click Edit next to Primary Email

Note: When you change your eStatements email address using the instructions above, that will change the primary email address we have on file for you.  When changing your email address through the eStatement settings, it may take up to two business days to update your email address in your online banking.

No, we can send your eStatements notification to only one email address. If you have NW24 Online Banking, your eStatements email address and your NW24 email address must be the same.

No, you may only receive one type of statement.

Before cancelling eStatements, please remember that eStatements may be a requirement for a benefit to an account (i.e., WOW Checking).  Below are ways to cancel eStatements:

1. Log into Online Banking - eStatements & Other Services - Settings - Change Opt-In Preferences and choose paper
2. Log into Mobile App - More - eStatements - More - Settings - Change Opt-In Preferences and choose paper
3. Send an email to [email protected]
4. Call our TeleServices Department at 800-775-7741

You are using an old version of Adobe Acrobat Reader and need to upgrade to the latest version. Adobe recommends that you first uninstall any older versions of Acrobat Reader prior to installing the updated version. Once this has been done you should be able to view your eStatements with no problems. Click here to get the latest version of Adobe Acrobat Reader.

You may have a pop-up blocker installed that needs to be disabled in order to view eStatements.  

Try disabling your browser’s pop-up blocker.  After you have viewed your eStatement, you can turn the pop-up blocker back on.  If you are having trouble with this, go to the internet and search “how to turn off pop-up blockers for your browser.”
 

What if I forget my password?

• After you enter your username and the Captcha code, click ‘Log In’
• Click ‘Forgot your password?’ then ‘Click Here’
• Enter the information required
• You will be prompted to update your password

What if I forget my username?

• From the log in page, click on ‘Forgot Username’
• Enter the information required
• Choose to have your username ‘Display on Screen’ or ‘Send via Email’